Who we are
Sailfin Ltd is incorporated in England & Wales. Registered No: 6431517. Registered address: 4 Warwick Road, Kennington, Ashford, TN24 9EH, UK.
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
What we do
Sailfin utilises trading names to deliver services and content including Sailfin Charity Consultancy, Sailfin Communications, Sailfin Studio, Sailfin Websites, Forelight, The VCSEF Network, Sailfin Magazines, Intentional Purpose, and Variegated Notes.
Sailfin Charity Consultancy provides strategic planning, income generation & communications support for charities, social enterprises, and purpose-driven organisations.
Sailfin Communications, Sailfin Websites, and Sailfin Studio provides brand, communications, design, and marketing support services.
Forelight is a platform for community wellbeing; helping people find the information, support and services they need to live healthier, more connected lives. Forelight is also a retailer of products.
The VCSEF Network provides information and content to unite and amplify the voices of the voluntary, community, social enterprise and faith sectors.
Sailfin Magazines and the publications Intentional Purpose and Variegated Notes publish information and articles.
Contact details
Post
Sailfin Ltd., 4 Warwick Road, Kennington, Ashford, Kent, TN24 9EH, UK
Telephone
adam@sailfin.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Dietary information (including allergies and health conditions)
- Information about support requirements
- Records of meetings and decisions
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Correspondence
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- We may use a legitimate interest for collecting and using your personal information such as your name, email address, organisation name, relevant causes, and your geographical area of interest or operation to provide you with a more relevant delivery of services and third party referrals including informing you about network meetings, funding opportunities, relevant services and opportunities.
- Whenever we process data for these purposes we ensure that we have assessed the balance of the benefits of providing you with the information against any possible risks or impact, and we have actively minimised potential risks and impact.
- We will provide an opportunity to confirm your affirmative consent as soon as possible and at regular intervals.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- We may use a legitimate interest for collecting and using your personal information such as your name, email address, organisation name, relevant causes, and your geographical area of interest or operation to provide you with a more relevant delivery of services and third party referrals including informing you about network meetings, funding opportunities, relevant services and opportunities.
- Whenever we process data for these purposes we ensure that we have assessed the balance of the benefits of providing you with the information against any possible risks or impact, and we have actively minimised potential risks and impact.
- We will provide an opportunity to confirm your affirmative consent as soon as possible and at regular intervals.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- We may use a legitimate interest for collecting and using your personal information such as your name, email address, organisation name, relevant causes, and and address to be able to appropriately understand, process, and respond to your queries or complaints.
- Whenever we process data for these purposes we ensure that we have assessed the balance of the benefits of providing you with the relevant information against any possible risks or impact, and we have actively minimised potential risks and impact.
- We will provide an opportunity to confirm your affirmative consent as soon as possible and at regular intervals.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Charities or voluntary sector organisations
- Publicly available sources
- Councils and other public sector organisations
How long we keep information
For information on how long we keep personal information, see our retention schedule.
Who we share information with
Data processors
IT and software service providers
This data processor does the following activities for us: We use third party service providers to supply our software and IT systems. We have data processing agreements in place that establish minimum security requirements and protections.
Finance and accountancy providers
This data processor does the following activities for us: We use third party service providers to manage our legal financial accountancy requirements.
Others we may share personal information with, where necessary
- Charities and voluntary organisations
- Organisations we need to share information with for safeguarding reasons
- Legal bodies or authorities
- Local authorities or councils
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
This privacy notice was last updated on 20 August 2025.